Lingpad solves the "language barrier" for global customer support teams. It allows agents who speak only English to provide high-quality, brand-consistent support in 120+ languages without leaving their existing help desk software.
How it Works:
- Incoming Ticket: An agent receives a ticket in Spanish.
- Instant Translation: Lingpad translates the Spanish to English within Zendesk.
- Agent Replies: The agent types in English.
- Brand-Safe Output: Lingpad translates the reply back to Spanish, ensuring terms like product names remain untranslated based on a custom glossary.
Key Benefits:
- Reduce Support Costs: No need to hire native speakers for every market.
- 24/7 Global Coverage: Handle international inquiries instantly.
- Glossary Management: Ensure technical terms are always translated correctly.
Best for: Growing SaaS companies and E-commerce brands expanding into international markets.
